DELIVERY & RETURNS
UK DELIVERY
| DELIVERY OPTION | COST | ESTIMATED DELIVERY TIME | COURIER |
|---|---|---|---|
| Premium Next Day Delivery - Over £150 (UK Mainland) | FREE | Next Working Day | DPD |
| Standard Delivery - Under £150 (UK Mainland) | £5.00 | 3-4 Working Days | Royal Mail |
| Economy Next Day Delivery - Under £150 (UK Mainland) | £6.50 | Next Working Day | Royal Mail |
| Premium Next Day Delivery - Under £150 (UK Mainland) | £7.50 | Next Working Day | DPD |
| Channel Islands Standard Tracked Delivery | £20.00 | Up To 5 Working Days | Royal Mail |
| UK Premium Saturday Delivery (must be placed by 11am Friday) | £25.00 | 2 Working Days | DPD |
Orders placed before 10am (excluding weekends) will be dispatched on the same day and orders placed after this time will be dispatched the next working day. Orders placed after 10am on a Friday will be dispatched on Monday.
If there are any special delivery instructions that we should know about before delivery, please add this to the note section at checkout.
LAST ORDER DATES FOR CHRISTMAS DELIVERY
| DELIVERY OPTION | LAST ORDER DATE TO ORDER FOR CHRISTMAS DELIVERY |
|---|---|
| International Delivery (DHL, Royal Mail & DPD) | 13th December |
| UK Economy Delivery (Royal Mail) | 16th December |
| UK Next Day Delivery (DPD/Royal Mail) | 20th December |
| UK Express Saturday Delivery (order before 10am) | 20th December |
INTERNATIONAL DELIVERY
International delivery costs will vary depending on the service selected and its destination. Express delivery is available for most destinations. When you're placing your order, the available delivery options for your destination will be displayed at checkout.
The delivery options for your destination are displayed at checkout. We require a signature for all orders, so delivery to PO Boxes, Army Post Office (APO) and Fleet Post Office (FPO) addresses is currently unavailable.
DELIVERY TIMES
Express delivery for most of Europe: delivered within 2-4 days.
Rest of the world: delivered within 3-7 days.
Standard delivery for selected countries (up to 2kg): delivered within 2-8 days.
Delivery times are based on the time your package is sent and should only be used as a guide. HANRO cannot take responsibility for customs clearance delays or failed payments, though we'll try to minimise any potential delays.
Depending on your location, our orders can be delivered by different couriers like DPD, DHL or Royal Mail.
RETURNS
You can return or exchange any part of your order within 28 days of receiving it.
We are more than happy for you to try on any briefs or swimwear to see how they fit and look however we do ask that you please try these items on over your own underwear in the interests of both health and hygiene. If you need to return them for any reason we are able to accept them as long as they are unworn and still have the tags on. This policy does not affect your statutory rights relating to faulty or misdescribed goods.We always want you to be happy with your purchases so if in doubt please contact our Customer Service team on 01580 241111 for more information.
Simply complete the returns form sent to you with your order and return the item/s to us at the below address. At present we are unable to offer free returns.
Please allow 14 days for returns to be processed.
If you need any further information please contact us.
Luxe Leopard Returns
Unit 10-12 Apple Pie Farm
Cranbrook Road
Benenden
Kent TN17 4EU
United Kingdom